SHIPPING FOR THE UNITED KINGDOM AND IRELAND
At MUSE + VALE HAIR EXTENSIONS, we believe luxury should arrive beautifully and securely. Every order is carefully prepared, packaged and dispatched with attention to detail to ensure your experience reflects the quality of our brand.
We currently offer the following UK delivery services through Royal Mail:
ROYAL MAIL TRACKED 48
Our standard UK tracked delivery service.
• Fully tracked delivery
• Estimated delivery within 2–4 working days after dispatch
• Tracking updates provided via email
• Reliable and secure delivery service
This option is ideal for everyday orders where full tracking visibility is preferred.
ROYAL MAIL SPECIAL DELIVERY GUARANTEED BY 1PM
Our premium express delivery option.
• Guaranteed next working day delivery before 1pm after dispatch
• Fully tracked and signed for
• Priority handling throughout transit
• Increased compensation cover through Royal Mail
We strongly recommend selecting Special Delivery for higher value orders, time-sensitive purchases, appointments, holidays, weddings or event preparation for additional security and enhanced delivery cover.
PROCESSING TIMES
Orders are typically processed within 1–3 business days excluding weekends and public holidays.
Orders placed after business hours, during weekends or during busy promotional periods may require additional processing time.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
DELIVERY INFORMATION
Delivery timeframes are estimates only and are not guaranteed.
Please ensure all shipping details entered at checkout are accurate, as MUSE + VALE HAIR EXTENSIONS cannot be held responsible for parcels delayed, lost or misdelivered due to incorrect address information supplied by the customer.
While we work closely with trusted delivery partners, delays may occasionally occur due to courier disruption, adverse weather, transport issues or circumstances outside of our control.
Once your order has been dispatched and transferred to Royal Mail, responsibility for the parcel passes to the customer.
HIGH VALUE ORDERS
For security purposes, certain high value orders may require additional verification before dispatch.
We highly recommend selecting Royal Mail Special Delivery Guaranteed by 1pm for larger or higher value purchases, as this service includes enhanced compensation cover and priority delivery handling.
TRACKING YOUR ORDER
Once dispatched, you will receive tracking information via email so you can monitor your parcel throughout its delivery journey.
If your parcel appears delayed or requires assistance, please contact us at info@museandvale.com and we will do our best to assist.
CONTACT US
MUSE + VALE HAIR EXTENSIONS
info@museandvale.com