CONTACT
If you have any further questions, please contact our team at:
We are always happy to assist.
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Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. RETURN POLICY.
do you offer international shipping?
No, we currently ship within the United Kingdom only, including Northern Ireland.
how long does delivery take?
United Kingdom orders are typically delivered within 1–3 working days after dispatch depending on the shipping method selected.
Please note all delivery timeframes are estimates and are not guaranteed.
what if my item arrives faulty?
Products must be inspected before fitting or altering. If you believe you have received a faulty item, please contact us within 48 hours of delivery with your order number and clear photographs.
Please note that issues caused by fitting, improper aftercare, colouring, chemical processing, excessive heat, wear and tear or third-party salon services are not considered manufacturing faults.
CAN I CHANGE OR CANCEL MY ORDER?
We aim to process orders quickly, therefore changes or cancellations may not always be possible once an order has been placed. Please contact us as soon as possible and we will do our best to assist. info@museandvale.com
WHAT MAKES MUSE AND VALE DIFFERENT?
Muse and Vale are crafted using premium Remy Asian human hair with a super double drawn finish for exceptional fullness from root to tip. Our collections are designed to deliver refined luxury, seamless blending and long lasting softness while maintaining a naturally elevated appearance.
IS YOUR HAIR ETHICALLY SOURCED?
Yes. At Muse and Vale hair extensions, we are committed to sourcing our hair responsibly and ethically.
Our premium Remy human hair is collected through trusted sourcing channels where donors are treated with fairness, dignity and respect. Donors are compensated appropriately for their hair, and the hair is voluntarily collected through cutting and thinning methods only, never through forced shaving practices.
We work closely with suppliers who share our standards for ethical sourcing, quality control and responsible production practices.
While human hair is a natural and globally sourced product, we continually strive to partner with suppliers who align with our values of integrity, transparency and respect for the individuals involved throughout the sourcing process.
DO YOU CARE ABOUT SUSTAINABILITY?
Yes. We believe luxury and responsibility should exist together.
At Muse and Vale, we are conscious of our environmental impact and continually look for ways to make more thoughtful choices across our brand and packaging.
Where possible, our packaging materials are recyclable, reusable or responsibly sourced. We aim to minimise unnecessary waste while still delivering the elevated experience our customers know and love.
As our brand grows, we remain committed to improving our sustainability practices and making more environmentally conscious decisions wherever possible.
how do I find my correct shade?
We recommend comparing your hair colour in natural lighting and matching to the mid-lengths and ends of your hair with a Muse and Vale colour ring or stylists with a ring. If you require assistance and are buying it yourself, our team can help guide you with shade selection. Just message us on instagram or email us!
what does super double drawn mean?
Super Double drawn hair means shorter hairs have been carefully removed so the hair maintains thickness and fullness throughout the lengths and ends for a more luxurious finish. Most brands use double drawn but we have chosen super double drawn to keep your hair thicker for longer.
CAN I USE HEAT ON MY HAIR?
Yes. Our extensions are human hair and can be curled, waved and heat styled similarly to your natural hair. However, excessive heat may reduce the lifespan of the hair, so we always recommend using a heat protectant and keeping styling temperatures moderate or even better use heatless curlers.
how long does muse + vale hair last?
The lifespan of hair extensions varies depending on the fitting method, maintenance routine, lifestyle, aftercare and frequency of heat styling. With proper care, our extensions are designed for long-lasting wear, however we cannot guarantee an exact lifespan as every client’s routine and usage differs. Through testing we have found it lasts up to a year and in some cases more.
how do you care for the hair?
We recommend:
• using sulphate-free and extension safe products
• brushing gently with an extension brush
• avoiding excessive heat styling
• sleeping with hair tied loosely
• never sleeping with wet hair
• avoiding chlorine and salt water where possible
- Use a small amount of oil daily on the mid to ends to keep moisturised and use a deep treatment weekly.
- booking regular maintenance appointments if professionally fitted
Proper aftercare is essential to maintaining the appearance and longevity of your extensions.
ARE YOU RESPONSIBLE FOR THIRD-PARTY FITTING SERVICES?
No.
Muse and Vale is not liable for issues arising from third-party salon or stylist services, including incorrect fitting, removal, colouring or maintenance.